Customer Success Associate — New Grad 2026
About the role
Arcline builds AI-powered data tools that help K-12 school districts turn fragmented student data into clear, actionable decisions. We work with superintendents and district leaders across Alabama, California, Kentucky, Texas, Wisconsin, and more — replacing months of manual reporting with instant, AI-driven answers.
You'll be the bridge between Arcline and the districts we serve. Every district has different student information systems, different data structures, different workflows, and different definitions of success. Your job is to make Arcline work for each of them — onboarding new districts, mapping their data into our platform, training their teams, and making sure they get real value from the product.
This isn't a traditional CS role where you follow a playbook. You'll need to understand messy education data, build relationships with district leaders, and work closely with engineering to turn user feedback into product improvements. If you're the kind of person who's energized by solving problems for real people — not just closing tickets — this is the role.
Day to day
- Own the end-to-end district onboarding process: data source mapping, integration setup, platform configuration, and user training
- Build and maintain relationships with district data coordinators, administrators, and superintendents as their primary point of contact
- Diagnose and resolve data quality issues — figure out why a district's attendance numbers don't match their SIS and work with engineering to fix it
- Create onboarding documentation, training materials, and district-specific guides tailored to each district's systems and workflows
- Translate district feedback and pain points into actionable product requirements for the engineering team
- Monitor district health metrics (adoption, usage patterns, support volume) and proactively intervene before problems escalate
- Support the sales process by joining demos, answering technical questions from prospects, and helping scope implementations for new districts
Requirements
- B.S. or M.A. in Education, Data Science, Business, or a related field (graduating by Summer 2026)
- Strong analytical skills — you're comfortable working with data, spreadsheets, and basic SQL or willing to learn quickly
- Excellent written and verbal communication — you can explain technical concepts to a superintendent and explain district workflows to an engineer
- High empathy and patience — district staff are busy, often non-technical, and dealing with real stakes (student outcomes)
- Organized and detail-oriented — onboarding a district involves tracking dozens of moving pieces across weeks
- Authorized to work in the United States
Bonus qualifications
- Experience working in or with K-12 school districts, state education agencies, or EdTech companies
- Familiarity with student information systems (PowerSchool, Infinite Campus) or assessment platforms (iReady, NWEA MAP)
- Experience with SQL, data analysis, or business intelligence tools
- Previous customer-facing experience — support, consulting, tutoring, or account management
- Interest in education equity, data-driven decision making, or public sector technology
Compensation
$85K–$115K + equity. Compensation is determined based on experience, skills, and location.